Welcome to Top Right Corner! If achieving customer intimacy ranks high in your current business objectives then we believe you’ve found the business that can help you get there. Probably like most companies you’re already measuring things like Net Promoter Score (NPS) and customer satisfaction but are in the dark about the key drivers behind these metrics. What should you do when the scores start heading in the wrong direction? What behaviors do you have to reinforce to increase advocacy?
Top Right Corner specializes in helping businesses identify, track and manage these key drivers. We do this using a service-based approach based on proprietary technologies and processes and applied to data that you are most likely already collecting – for example, the verbatim responses to NPS questions such as “Why did you score us that way?”
Our analysis is attribute-based so if your comments are tagged with demographics, dates, touchpoints etc then we will report key drivers together with the differences and trends between the various attributes.
If your data contains unique customer identifiers then we can tie the analysis back to specific customers enabling you to directly close the loop with a customer.
Finally, volume of data is not an issue (the more the merrier from our perspective) and if your customer data arrives in multiple languages then Top Right Corner can deal with this in the same way that we do for English based comments.